Our recent Selling Skills Training Experience!

One fine morning I got a call from a client. They wanted something for their new joinees. What they really wanted they didn’t know and unfortunately they were unable to explain it to me either. So I sent our representative to meet them and find out what they really needed.

Selling Skills Training

He came back with a really weird combination. It was a Selling Skills Training enmeshed into an induction program. “We havn’t done one of those while I have been there but we can certainly manage,” I thought to myself. It all seemed doable until I heard the next part! What I heard next was something alien to my ears. I had never heard of such a need before. The client actually wanted us to do a Selling Skills Training as a part of the Induction they conduct for their new joinees, including the technical training. “Technical training on what,” was my next question? The next term that hit me was something I really wasn’t expecting, in fact I didn’t even know what it meant! How was I going to train someone on something that I had never even heard about! I was lost in wonderland for a minute but me and my questions never really let me stay their too long! So how was I supposed to do it? It was a medical related product and biology was something that I had not touched after my 10th Standard. In fact my mother had always wanted me to be a Doctor and I had refused point blank as just the sight of blood had always been enough to take me down!

Selling Skills

So I asked my colleague the next question,”where am I expected to gain the expertise from to actually conduct this session?” He came to my rescue and informed me that the client wanted me to attend the induction being conducted that month. I could sit like a participant in the session, ask as many questions as I wanted and would be ready to conduct the session. In fact they also wanted me to take over the Legal, Finance, Operations, MIS and HR sessions. Now I was really going to faint! What made them think I would be able to do justice to these varied sections. HR is something I could easily do and I could learn the MIS and Operations parts, but Legal and Finance!

I took a deep breath, gathered some courage and finally told my colleague to say yes to them. This was going to be a challenge for me and I was ready to accept it. I was ready to give it a go and put in all the effort that it required.

Soon came the day of the induction. I sat through it carefully taking notes. I also kept an eye on the participants and interacted with them to understand how they felt about the session. I then suggested appropriate changes to the client, post which I started bombarding them with my list of never ending questions! They patiently cleared all my doubts and even landed up making changes in their client presentation!

After plenty of late night study finally came the day of my session and boy was I in for a surprise! Some of my participants were Doctors themselves while others had been working with our client’s competitors since a long time and hence knew the product in and out. I was actually supposed to teach participants who knew a lot more than me! I did freak out for a minute but shook myself back into balance. I had studied hard and was going to do my best.

Guess what, I came out with flying colours!


Leadership Training – Addressing Your Leadership Woes

Leadership Training, an interesting term isn’t it? So what does it really mean to you? How is it different from the training that is done for Junior and Middle level employees? Is it really that different or do people just think it’s different? Ever given these questions any thought? Well now may just be the right time to!

Leadership Training

So to answer the first question, Leadership Training is training given to leaders. Pretty obvious isn’t it! Is it different from Junior and Middle level training? Yes and No. Confused? Let me explain what I really mean.

Leadership Training

First let’s see how they are the same and then we can go to the difference. It’s based on a fact that we all tend to forget while running in the rat race – we all are humans at the end of the day. So whether we are at the top or at the bottom of the pyramid, it really doesn’t matter. We are all humans and behave just like humans typically do! We all basically have the same strengths and developmental areas because we operate through the same personality types. So the training that is given to a junior level employee needs also to be given to a senior level executive. Awareness of how one behaves, how it makes us feel internally and what effect it has on others is essential. We all need to know about it and leverage it. After all, we all interact with humans and hence need to learn how to get across to them effectively.

So we saw what’s similar, so what’s different then? The difference lies in the usage of these soft and behavioural skills. So while the foundation is the same, the skills required and used in professional settings may be slightly different. Of course in the personal set-up we will probably get to use all the skills that senior leaders do, without even realizing it!

Let’s consider an example to understand this well. Consider a leader. Decision Making and Negotiation will be skills that he needs to use often and for very important situations, situations which may have an organization wide effect. An employee at a junior level may also make use of such skills, but may use it for much smaller decisions and less frequently. However at home, we use these skills all the time, with our spouse, parents as well as children without even realizing it! Wasn’t deciding which career path to follow a huge decision?

Are you looking for Corporate Training Companies offering Corporate Training in Mumbai?

So when was the last time that you set out to search for Corporate Training Companies offering in Mumbai? A long time well don’t you think it’s about time that you did it? Why? Let me give you some insights when it comes to answering that question.

Corporate Training Companies

Why you need to find new Corporate Training Companies offering training in Mumbai is:

1#   Freshness – What happens when you stay with the same vendor for a long time? They start serving you old wine in an old bottle! Humans tend to think in similar ways all their lives. Their creativity and thinking is restricted by the way they perceive the world and frankly by the amount of access that they have to their abundant inner world! So if an organization has the same members for a long time, they are definitely going to land up serving you the same thing again and again. So it’s important that you go in for a new organization once in a while that can give you a fresh take on various subjects or one that has a number of trainers that you can keep trying at various points of time. An interesting take on this is also that we all have different personality types and ways of learning. A particular trainer will have a particular style which may not go down well with employees having different styles. It is therefore important to have a mix of trainers or have a few training vendors in your basket from which you can provide different types of trainers.

2#   Variety – Does the vendor you currently work with offer you a large basket? Is he a one stop shop for you or do you need to scout around and look for different vendors for different types of training? Try to have organizations that can offer you a variety of sessions, right from the technical training to the soft skills and even the deeper behavioral topics. That will reduce your running around and will help you focus on other important work.

3#  Spread – Having offices at various locations? An organization with a PAN India presence may be what you are looking out for. Co-ordinating training at various locations and through various vendors can be quite an arduous task. So why not opt for an organistaion that is spread across the country, saving you the hassle of co-ordinating with individual trainers or multiple organizations. The vendor will co-ordinate with all his trainers, ensure that the session is conducted in a uniform manner across the country and even help you with some of the logistic requirements that you may have.

Sounds good, so why not try it! The Yellow Spot is one such company and can definitely be your trusted training partner.

Learning The Program Objectives Of Train the Trainer Open Workshop in Mumbai

In the modern times the need for expert and professional trainers has increased significantly especially in the business sector. While a large number of people are pursuing this career, not many of them attain the desired levels of success. To help the trainers overcome the hindrances in their path of growth and success in their chosen field, it is advisable for them to attend the Train the Trainer Open Workshop in Mumbai.
Train the Trainer Open Workshop

The five day workshop is aimed to help trainers understand the best training methodologies to be used for passing on the desired skills and knowledge to the trainees. Listed below are some main objectives of this workshop that can prove extremely beneficial for the trainers to enhance their career growth.

  • The workshop will enable the trainers to gain a better understanding about the best ways to impart training to the students without making them feel overwhelmed with information or creating a dull and unimpressive learning environment.
  • It will provide an insight on the need to cover topics and concepts in the right sequence. This helps to create a better flow of information as the trainees get to learn about topics that are derived from the previously learned concepts.
  • Presentation is the key skill that trainers need to possess and by attending this workshop they will be able to enhance this skill to get better results. The trainees will be educated about the importance of presenting the content in a balanced manner and the significance of using real life examples and case studies.
  • In addition to imparting information about presentation strategies, the workshop will also focus on helping develop the training plan. This will include providing knowledge about the various tools and materials that would be required to increase the effectiveness of the training.
  • The workshop will also provide trainers with the information on the need to monitor the progress of students and receive systematic feedback on their teaching methodologies. This will in turn prove helpful in creating a better learning environment that ensures greater retention among the trainees.
  • Effective communication is integral to ensuring a successful career as a trainer, which is why the workshop will prove helpful in developing the student communication skills of these professionals. They will learn about the best ways to handle question, improve student interaction and participation and even frame more effective questioning strategies.

Having learned about the main objectives of the open training workshop, it is easy to understand why attending is critical for trainees to enhance their career growth and success!

What Are The Goals Of Organisational Development?

Organisational development is about making use of the resources available to the organisation for improving the efficiency of the organisation and expanding its productivity. It is used for the purpose of solving problems pertaining to the firm and gives a methodology for analysing the processes involved. The goals of the organisation are formulated on the basis of the dynamics the business deals in. Here is a quick list of the main goals of the organisational development:

  1. Aligns Employee With The Organisation’s Mission

It keeps the employees educated and updated about the goals and missions of the organisation and works towards aligning the employees to achieve the organisational goal.

  1. Problem Solving

One of the prominent goals is to encourage the workers towards solving the problem instead of avoiding them. When they solve the complicated problems, their skills are sharpened, which enhances the productivity and performance of the workers.

  1. Encouraging The Employees To Participate In The Planning Process

The employees are encouraged to be a part of the planning process in accordance with the skills they possess. This way the goals are effectively implemented as the implementors are the part of goal formulation. There is a sense of responsibility in the employees, which drive them to give their best performance.

  1. Friendly Environment In The Organisation

One of the essential objective is to create a friendly and stress free environment in the organisation for smooth functioning. With worker friendly environment present in the organisation the employees are motivated to work both effectively and efficiently. It is seen that the level of profitability is quite high in the organisations where the level of stress is less in the minds of the employees.

  1. Effective Communication Channel Between Workers And Management

Another significant goal is to develop a good channel of communication between management and workers. A lack of communication usually results in communication gap which acts as a hurdle in the growth of the organisation. Effective communication channel leads to the development of trust and cooperation within the organisation.

Are You Ready to Train The Trainer Inside You?

As the name suggests, our Train the Trainer sessions are meant for training trainers. These can be technical trainers or soft skills trainers, the basic skill required for each of these being the same.

Train the Trainer

What are the skills that a trainer needs to have?

  1. Technical Skills – These pertain to the subject that the trainer has to train in. Being technically sound is a must for the trainer and can largely contribute to his confidence levels. The trainer therefore must be good at content development. He must know what is required to be delivered to the audience and what the best way is to deliver the content. Based on these inputs, he must then design the session in a way that will appeal to every participant. He should use a mix of various types of modes of delivery like story-telling, questionnaires, quizzes, games, activities, role-plays, simulations, audio visuals, questioning, etc. along with his power point presentation so that he may make the session more interesting and have increased levels of participation.
  1. Presentation Skills – these points toward the skills that the trainer exhibits while delivering the content. This includes his posture, gestures, facial expressions and various components of his voice like tone, volume, modulation, clarity, stress and fillers. These go a long way in creating a connect with the audience and may prove to be a distraction if not in place.       Listening and questioning skills are also very important, not to forget being able to be silent at times. Thus the communication skills of the trainer be it verbal or non-verbal, are very important and help create an environment of openness where the participants feel comfortable in sharing their views and opinions. Grooming and Etiquette also for an essential component of the Train the Trainer module.
  1. Self Skills – There is yet another category of skills that goes beyond the other two main categories specified earlier. These are what constitute the inner world of the trainer and may in turn affect the other two categories. Stage fright is something that practically all trainers are familiar with, whether they are fresh or experienced trainers. It is that one thing that almost all trainers have to deal with especially before they start their session. This fear is strong enough to disrupt the entire session and hence trainers have to be equipped with ways of dealing with the same. They also must be emotionally intelligent and resilient to ensure that they do not get caught up in arguments or other mishaps that may occur during the course of the session.

Train The Trainer Open Workshop Programs

Training programs are being conducted across the world with a view to improve the productivity of the employees and hence the organization. However, many programs are far from producing the desired results.

Although the trainer may be skilled in his knowledge, he may not be able to transfer this knowledge and skills properly due to lack of required training skills. In order to fill this gap, The Yellow Spot offers the “Train the Trainer” program, aimed at improving the facilitation skills of the trainer.

The course will also help participants understand how adults learn and adjust their learning methodologies to the needs of their participants. It will help enhance the trainers presentation skills along with classroom management, participant management skills.

The Yellow Spot Certified “Train the Trainer” Workshop is carefully designed by us for providing an opportunity for in-depth learning along with the scope for practicing the learning along with methods for evaluation of self and the trainees during and post the program

The “Train the Trainer Open Workshop” will help the Facilitator to transform their training skills into a multi layered, two-way, efficient and refreshing learning experience for themselves and their participants, which will ensure high retention of information by the trainees and help enhance their productivity

The program is designed to be result oriented, practical and time tested. The workshop is based on Left/right brain strategies, adult learning styles, emotions during learning and many other learning techniques packaged in easy to implement manner.

Content Coverage

Module 1:

The Trainer and Training

  • Importance of Training
  • Goals of Any Training
  • Skills of a Trainer
  • Different Roles That a Trainer Plays
  • Interpersonal Skills

Module 2:

Training Delivery

  • Preparing the Audience
  • Setting Expectations, Learning Objectives and Outcomes
  • Presentations Skills
  • Body Language
  • Voice, Intonations and Stress
  • Language and Its Importance
  • Mind Mapping
  • Understanding Participants Non-Verbal Communication

Module 3:

The Training Cycle

  • Identifying Training Needs
  • Understanding Adult Learning
  • Content and Session Plan
  • Use of Training Aids- 5 W’s and 1 H
  • Establish a Positive Learning Environment
  • Bringing In High Levels of Interaction
  • Learning Barriers

Module 4:

Handling Difficulties

  • How to Handle Tough Trainees / Disruptive Behaviour
  • Give Support and Feedback to Learners
  • Question and Answer Sessions

Module 5:

Assessment and Evaluation

  • Evaluating Training
  • Identifying Self Development Needs

Few aspects we will cover under this program

How to identify training needs?

We will give case studies and take the participant through various scenarios, showcasing how to identify training needs. Hence weather a training to be imparted is functional or behavioral or competency based, how to differentiate and identify that will be covered here

How to build audience rapport and participation?

Apart from Ice breakers and energizers, we will train on how to use the right communication and body language as well as the Visual – Auditory – Kinesthetic Model. Additionally we will also train you to understand the participants’ level and match your wavelength with theirs

How to apply Adult Learning Principles?

Adult Learning theory says that mature adult people learn differently than children. There are 6 to 7 principles which the participants are taken through which will help them in classroom management

How to deal with difficult participants?

Participants come for various reasons, and we train you to deal with each one of them. We will talk about the type of difficult participants and ways of dealing with them

How to evaluate training effectiveness?

Here you will learn to create feedback forms, create assessments based on competencies, Job Descriptions and KRA’s

Kirkpatrick Model of ROI will be discussed. The 5 steps of this model will be discussed.

The pattern we will follow here is the Kolb’s theory

What is meant by Personal Presentation as a Trainer?

The participant will taken through the requisites of etiquettes, attitude, hygiene, communication, gestures and the body language required by the trainer in this section